R-one
Iris Network is a comprehensive EV charging management platform designed to optimize network performance and elevate user experience. It integrates predictive maintenance, automated management tools, and advanced trip planning features, enabling seamless operations for Charge Point Operators and hassle-free charging experiences for EV users.
Role
Product designer
Website
R-One.com
Challenge
To create a comprehensive solution for Charge Point Operators (CPOs) to efficiently manage the lifecycle of EV chargers, addressing issues of downtime, maintenance complexity, and operational inefficiencies
Goal
Develop a user-friendly platform that simplifies installation and maintenance, optimizes service response through predictive alerts, and enhances the uptime, productivity, and reliability of EV chargers, aligning with CPO needs and expectations.
Overview
Background:
R-One is an end-to-end life cycle management solution for CPOs. It provides users with an efficient and proactive approach to managing charger lifecycles:
Simplify installation and maintenance
Optimise service response with predictive alerts
Enhance uptime and reliability of chargers and increase productivity of field workers
Research Goals:
Explore user needs and pain points around charger maintenance to ensure R-One’s approach to proactive lifecycle management aligns with CPO expectations.
Methodologies:
Competitive Analysis
User Interviews
User Interviews:
Interviewed five stakeholders, including three CPO representatives, one field technician, and one operations manager.
Conducted interviews via video calls to understand common challenges and potential R-One improvements
Competitive Analysis:
Conducted a competitive landscape analysis to evaluate existing EV charger management systems, identifying gaps and potential areas for R-One’s unique predictive capabilities.
Research findings:
Predictive Maintenance: Desire for systems that anticipate faults, preventing downtime and enabling proactive maintenance.
Efficiency & Cost Control: Need for a streamlined approach to reduce costs, with particular emphasis on minimizing field team revisits.
Centralized Asset Management: Value in having a “single source of truth” for asset health, work orders, and reporting.
Features Road map
Account setup and user dashboard
Predictive maintenance alerts
Inventory tracking
Maintenance scheduling
Field technician support features
Information architecture
I’ve developed a sitemap that organises the primary, secondary, and tertiary navigation layers. First, I defined the key user actions in the primary navigation, such as managing chargers, service requests, predictive alerts, and system settings. Next, I expanded on each of these main sections to create a clear and detailed structure, ensuring easy access to the relevant features at every navigation level.
Wireframes
For the first flow in R-One, I developed the Charger Installation and Setup Process, breaking it down into four main steps: Site Assessment, Installation Request, Charger Configuration, and Confirmation.For the second flow, I focused on the Charger Monitoring and Maintenance sections, which include the dashboard for viewing charger health, predictive maintenance alerts, service request management, and response tracking.
High-fidelity key-screens
Usability Testing & Outcome
I built interactive components to simulate real-time system alerts and predictive maintenance features, ensuring smooth transitions for a seamless user experience. The testing received positive feedback on the system's overall usability. Based on user input, I added a confirmation overlay to improve the maintenance request flow and simplified the navigation to enhance efficiency.
Key Takeaways:
Striking a balance between simplicity and feature depth ensures a smooth user experience. Developing a functional MVP is crucial for gathering feedback to guide iterative improvements and meet user expectations.
Lesson Learned:
Simplifying design and enhancing navigation significantly improve usability in complex systems. Establishing a robust UI library streamlines prototyping and ensures seamless transitions during development.
Product Benefits:
